GENERAL TERMS AND CONDITIONS OF USE AND CONTRACTING Airtime Top-Up and Bill Payment Services via Electronic Means

1. Identity of the Provider and nature of the document This instrument constitutes an adhesion contract (hereinafter, the “Agreement”) entered into between Recargas Multitae, S. de R.L. de C.V. (hereinafter, “RECARGAS MULTITAE” or the “Provider”), with its address at Avenida Circuito Circunvalación Poniente 10, Int. 404, Col. Ciudad Satélite, Naucalpan de Juárez, State of Mexico, C.P. 53100, RFC RMU190207KM1, and the individual who electronically accepts this document (the “User”). The Agreement governs the access, use, and contracting of (i) airtime top-ups and (ii) bill payments (the “Services”) offered through the website ([enlace sospechoso eliminado]).

2. Acceptance and capacity By creating an account, checking the acceptance box, or using the Platform, the User expresses their consent and declares to have the legal capacity to enter into this Agreement. Minors may only use the Platform through and under the responsibility of their parents or guardians.

3. Definitions For the purposes of the Agreement:

• Application / Site: RECARGAS MULTITAE’s technological interfaces for offering the Services.

• Balance Wallet: A prepayment mechanism administered by RECARGAS MULTITAE to execute the Services.

• End Customer: The third party on whose behalf the User requests a Service.

• Commission: The applicable fee for the operation of a Service.

• Third-Party Provider(s): Companies external to RECARGAS MULTITAE that provide infrastructure or products.

• Payment Methods: SPEI, referenced deposit.

• Support: Customer service channels (email: contacto@recargasmultitae.com).

4. User registration, account, and authentication 4.1. To contract the Services, the User must register, providing truthful and up-to-date information. 4.2. The account is personal, non-transferable, and accessed with credentials (username/password/OTP). The User is responsible for their custody and confidentiality. 4.3. Actions performed from the account are considered to have been performed by the User, and the Platform’s electronic records serve as full proof. Authentication replaces a handwritten signature for all legal purposes.

5. Description of the Services 5.1. Airtime top-ups: Purchase of balance/data packages for prepaid lines. 5.2. The catalog, rates, minimum/maximum amounts, and availability are dynamic and visible before confirming each transaction. 5.3. RECARGAS MULTITAE does not provide telecommunications services nor is it a financial institution; it acts as a marketer/technological intermediary with respect to Third-Party Providers.

6. Balance Wallet and funding methods 6.1. To operate, the User must add funds to their Balance Wallet by depositing to the designated CLABE account. 6.2. Crediting: Up to 72 business hours after the transaction (standard time subject to bank reconciliation). 6.3. The User must maintain a sufficient balance. RECARGAS MULTITAE is not obligated to execute orders without funds.

7. Electronic contracting process 7.1. Before confirming, the Platform displays: concept, total amount, commissions, taxes, reference, and payment method. 7.2. The User reviews and confirms; once confirmed, the order is irrevocable unless there is an error attributable to the Provider or the Third-Party Provider. 7.3. The electronic confirmation and the folio number constitute acceptance and finalize the contract for each transaction.

8. Prices, commissions, taxes, and receipts 8.1. Prices are shown in national currency and include VAT where applicable. 8.2. Top-ups: No commission will be charged to the User for their End Customer, unless expressly indicated on the Platform. 8.3. Bill payments: The commission per transaction is informed in the workflow prior to confirmation. 8.4. RECARGAS MULTITAE may adjust commissions at any time, publishing them on the Platform. 8.5. If applicable, CFDI (digital tax receipts) will be issued in accordance with current tax regulations.

9. Reversals, cancellations, and clarifications 9.1. Due to their electronic and immediate nature, transactions cannot be canceled once confirmed, except for: (i) duplication attributable to the Platform; (ii) an unrecognized charge; (iii) a manifest technical error; (iv) impossibility of execution attributable to the Third-Party Provider. 9.2. In applicable cases, RECARGAS MULTITAE will perform a reversal/credit to the User’s Balance Wallet or a refund to the original payment method, as appropriate and after an investigation (estimated timeframe: up to 15 business days, subject to the response of third parties). 9.3. Unrecognized charges and chargebacks: The User must report them within (a maximum of 48 hours) of noticing the transaction and cooperate with anti-fraud measures; otherwise, they may lose the right to a reversal.

10. Verification, fraud prevention, and permitted use 10.1. The User authorizes RECARGAS MULTITAE to carry out KYC/AML validations proportional to the risk (identity verification, restricted lists, transactional monitoring). 10.2. Prohibitions: Illicit use; circumventing limits; artificial multiplication of transactions; providing false data; attempting to breach the Platform’s security; reselling without authorization; or any use that affects third parties or Third-Party Providers. 10.3. RECARGAS MULTITAE may suspend or cancel accounts, hold transactions, and/or notify authorities when there are signs of fraud, abuse, or illicit activity.

11. Service availability and maintenance 11.1. The Platform operates on a best-efforts basis. Intermittency may occur due to maintenance, third-party causes, or force majeure. 11.2. RECARGAS MULTITAE will seek to provide notice of scheduled maintenance and restore the service with the greatest reasonable celerity.

12. Liability and limits 12.1. The User is exclusively responsible for the data they provide (phone number, service reference, company, amounts). 12.2. RECARGAS MULTITAE is not responsible for failures of networks, systems, banks, airtime issuers, or public service providers. 12.3. In no event shall RECARGAS MULTITAE be liable for loss of profits, loss of opportunity, or indirect damages. 12.4. Limit: The total liability of RECARGAS MULTITAE for any claim arising from a transaction is limited to the amount actually paid by the User for the corresponding transaction.

13. Intellectual property and use licenses 13.1. The Platform, trademarks, trade names, logos, code, content, and designs are the property of RECARGAS MULTITAE or its licensors. 13.2. The User is granted a non-exclusive, revocable, and non-transferable license to use the Platform in accordance with the Agreement. 13.3. Reproduction, reverse engineering, scraping, or unauthorized uses are prohibited.

14. Personal data and privacy The processing of personal data is governed by the Comprehensive Privacy Notice of RECARGAS MULTITAE, available at [enlace sospechoso eliminado]. By using the Platform, the User acknowledges having read and accepted it.

15. Electronic communications and evidence 15.1. The User agrees to receive notifications, statements, and communications by electronic means (email, push, SMS, WhatsApp). 15.2. The Platform’s records and logs, as well as messages retained by RECARGAS MULTITAE and/or Third-Party Providers, shall be valid means of proof.

16. User support, complaints, and clarifications 16.1. Support channels: contacto@recargasmultitae.com. 16.2. Procedure: (i) reception and case number assignment; (ii) analysis and request for evidence; (iii) resolution within 5 to 7 business days.

17. Modifications to the Agreement RECARGAS MULTITAE may modify the Agreement at any time. The current versions will be published on the Platform with the update date. Subsequent use implies acceptance; if the User does not agree, they must stop using the Platform and, if applicable, request the closure of their account.

18. Term, suspension, and termination 18.1. The Agreement is effective from its acceptance and for an indefinite period. 18.2. RECARGAS MULTITAE may suspend or terminate access for User non-compliance, fraud, operational risk, or by order of an authority. 18.3. The User may request the cancellation of their account at any time; payment, reconciliation, and confidentiality obligations will survive.

19. Assignment, subcontracting, and third parties RECARGAS MULTITAE may subcontract and/or assign, in whole or in part, its rights/obligations for the operation of the Platform, without this implying a transfer of ownership of personal data beyond what is permitted by the Privacy Notice.

20. Force majeure and fortuitous event Neither party will be responsible for non-compliance resulting from events beyond its reasonable control (e.g., massive network failures, government regulations, earthquakes, pandemics, third-party strikes, etc.). Performance will resume as soon as reasonably possible.

21. Interpretation, legislation, and jurisdiction The Agreement is governed by the laws of the United Mexican States. For interpretation and compliance, the parties submit to the competent courts of Mexico City, waiving any other jurisdiction.

22. Partial nullity and entire agreement The nullity of any clause shall not affect the validity of the remaining ones. The Agreement constitutes the entire agreement between the User and RECARGAS MULTITAE with respect to the Services.

23. Annexes and incorporated documents The following form an integral part of the Agreement and are understood to be accepted by the User:

• Annex A (Catalog and operational limits) – visible on the Platform and dynamic in nature.

• Annex B (Commissions and charges) – published on the Platform and subject to updates.

• Comprehensive Privacy Notice.

• Any operational policy published by RECARGAS MULTITAE (fraud prevention, security, acceptable use, cookies).

Declaration of acceptance “I declare that I have read and understand the content of this Adhesion Agreement and that I accept the obligations contained herein, consenting to the use of electronic means as a way of expressing my will and receiving notifications.”